Shipping and returns

Find out quickly more information about our services and products but also about your orders. Select the topic in which you are interested in.

You can also contact the customer service by email at the following address eshop@antikbatik.fr, or by phone from Monday to Friday from 10a.m to 12p.m and from 2p.m to 5p.m at +33(0)1.48.87.95.95. We will come back to you as soon as possible.

Orders at antikbatik.com

1. Antik Batik

Découvrez ou redécouvrez l’histoire d’Antik Batik ici.


2. Trouver facilement des modèles

Vous pouvez facilement trouver des articles sur notre site www.antikbatik.com en utilisant notre moteur de recherche situé en haut à droite de la page web. La recherche sur notre moteur de recherche peut s’effectuer par mots clés. Il est également possible d’affiner votre recherche en utilisant les filtres présents sur chaque page présentant nos produits.


3. Constituer une wishlist

Vous pouvez constituer une wishlist à partir de la fiche du produit désiré en cliquant sur « wishlist ». Le produit sera automatiquement ajouté à votre wishlist.

Si vous étiez connectée, à partir d’un délai de 2 heures, votre panier abandonné s’ajoutera automatiquement à votre wishlist.

Pour pouvez accéder à tout moment à votre wishlist à partir de votre compte Antik Batik en cliquant sur la rubrique « Mon compte » en haut à droite de la page web. Tous les produits placés sur votre wishlist seront accessibles en cliquant sur « wishlist et alertes ». Vous avez la possibilité de les ajouter directement au panier en sélectionnant une taille puis en cliquant sur «Ajouter au panier» ou bien de retourner sur sa page en cliquant sur le visuel du produit.
Mettre un produit dans votre wishlist ne le réserve pas. Il peut être à tout moment en rupture de stock si d’autres clientes valident leur panier.


4. Ajouter un article à votre panier

Pour ajouter un article à votre panier, rendez-vous sur la page du produit que vous désirez acheter. Sélectionnez votre taille puis cliquez sur « Ajouter au panier »


5. Accéder à votre panier

Afin de voir votre panier et commander les produits qui y sont présents, cliquez sur « Mon panier » en haut à droit de la page web.
Il vous est également possible de visualiser votre panier juste après l’ajout d’un produit en cliquant sur “Commander ».
Vous pouvez ainsi vérifier le contenu de votre panier et le rectifier en supprimant des produits en cliquant sur la croix noire présente en face du nom du produit.

Exchanges, returns and refunds

1. Return and exchange terms

You have received your order placed on www.antikbatik.com but an item doesn’t fit you. You have 14 days from the day you have received your package to inform us about your return request (refund or exchange). The returned items must be in perfect state, never worn or damaged. The tag must be attached and the the item must be sent in its original package. A completed return voucher must be returned in the package. Your return package must be drop at one of our boutique or sent to our atelier.


2. Create a return or exchange request

The request is quick and easy to make from your account Antik Batik. Click on the section “My account” then select the order which concerns the item(s) you would like to send back in “Check my order” then “Create a return” on the right. After this, you just need to tick the box of the item you would like to return. We will send you by email a return number in the next 48 hours after checking the delay authorised to return a product and checking the availability of the item in the right size. Only the exchange of sizes and colours can be made by Antik Batik. The return number must be written on the return voucher to put inside the return parcel.


3. Find your return voucher

The return voucher is already inside the package of your order. It is also available in your personal space Antik Batik in the section “my returns”. You will just need to fill out the form and put it inside the return parcel.


4. Send your return parcel

Please write down the following address on the return parcel : ANTIK BATIK - 6 rue des Forgerons 77200 TORCY. Note that the costs of return of the parcel shall be borne by the customer. We advise you to use a service which offers tracking. Note that the return package can only be sent by post to our atelier Drop your return package at the boutique Antik Batik You can drop for free your return package at our boutique. Only the refund requests can be accepted in our boutique. We will not provide any exchange in our boutique. Please find the informations regarding our boutiques here.


5. Follow up the state of your return parcel

You can track your parcel at any time from your personal account Antik Batik in the section “My account”. You will find in this category all your ongoing, requested and achieved returns. It is also possible to track your new reposted parcel from this section via the tracking link.


6. The compensation mode

The compensation mode will be made after checking the conformity of the returned piece. If you asked for a refund, in the next 15 days, the money transfer will be made on the bank account thanks to which you placed your order. The shipping costs of your order will be refund if all the items of your order have been sent back to us. We will proceed to the size exchange if the customer asked it when creating its exchange request online (within the limit of stocks available). Regarding a returned item dropped at the boutique, the refund will not be made by one of our sales assistant. The transfer will be made on your bank account in the next 7 days. The shipping costs of your order will be refund if all the items of your order have been sent back to us.


7. Non-compliant order

Our products are unique as they are made by hand by our craftsmen in India. For this reason, slighted differences can appear. However, if you have received a defective item, we suggest you to contact our customer service.

Antik Batik collections

1. Our collections

Each year, Antik Batik presents two big collections. They are frequently completed by capsule collection during the year.


2. Maintain your pieces

Our pieces are delicate and fragile and should be handle with the greatest care. Our products are handmade. The print-outs, dyes and embroideries are handmade and unique. The colour or pattern variations reflect the authenticity of the product. They require a hand-washing or dry-washing as written on the tags of each product.


3. Size guide

If you hesitate between two sizes, don’t hesitate to refer you to the description associated to each product. We also invite you to check our size table.


4. Product stock outs

Our delicate pieces are handmade by our craftsmen and take some time to be created. As a consequence, we only have small quantities available online. We try to make replenishment regularly in order to satisfy your wishes. To be informed when a new replenishment has been made, don’t hesitate to go back on the page of the article sold out and click on “Create an alert”. You have access to your alert on “My account” section on the top right hand corner of the webpage and then, in the section “Wishlist and alerts”.

Delivery

1. Delivery zones

We are happy to be able to ship your orders worldwide. We invite you to click on the right store corresponding to your country delivery zone. On the top right hand corner, choose “FR” if you want your order to be delivered in metropolitan France, Corsica or Monaco. Choose “Eu” for a delivery in UE, Switzerland and DOM-TOM (apart from Compione d’Italia, Livigno, Lugano, San marin, Vatican, Ceuta, Melilla, Canaries, Teneriffe, Iles Féroé, Groenland, Mont Athos, Ile de Helgoland, Busingen, Iles Aland). To be delivered in the USA, simply choose the “US $” store. For the rest of the world, choose the “INT” store.


2. Time periods, costs and shipping methods per zone

Antik Batik proposes different types of delivery to the address of your choice depending on the delivery zones. The shipping mode has to be chosen when you submit your order at the stage 4 “Shipping method”. Your order will be sent from our atelier on the same day if you have submitted your order before 4 p.m (french time zone). To respect the delivery time, please provide us the complete right informations of your delivery address (such as : street/building/stairs number, access code, name and/or intercom number, etc.). Inexact informations risk to provide further delays or a second expedition.

For a delivery in metropolitan France, Corsica and Monaco, Antik Batik has 4 different delivery modes :

  • Standard shipping with Colissimo without signature : free Your package will be delivered in 3 to 5 business days from the expedition date.

  • Pick-up & go location with Colissimo : free You can choose to receive your package at one of the 7500 delivery points of Colissimo everywhere in France. Your package will be delivered in 3 to 5 business days from the expedition date. The merchants are often open till 8 p.m and on the weekends. No added costs charged. You will receive an email to inform you that your package has arrived and can be picked up at the delivery point in the next 10 business days. After 10 days, the package will be sent back to us. Don’t forget to bring your ID card to pick up the package.

  • Delivery at the boutique Antik Batik : free Antik Batik can deliver your order in our parisian boutique. Your package will be delivered in 3 to 5 business days from the expedition date. You will receive an email to inform you that your package has arrived and can be picked up at the delivery point in the next 10 business days. You will be asked to show your order number and a valid ID card. You can pick up your package at the usual hours. Find our boutiques here for more information.

  • Express delivery via TNT with signature : 9,50€ Your package will be delivered in 24h to 48h from the expedition date. If the package can’t be delivered, it will be dropped at a pick-up & go location TNT near your address. A text message or an email from TNT will inform you about the pick-up and go location address.

For a delivery in UE, Switzerland and in the DOM TOM, Antik Batik has 3 different shipping methods :

  • Standard shipping with Colissimo without signature : free; Your package will be delivered in 4 to 5 business days from the expedition date.

  • Pick-up & go location with Colissimo : free; You can choose to receive your package at one of the 13 000 delivery points of Colissimo located in 8 european countries. Your package will be delivered in 4 to 5 business days from the expedition date. The merchants are often open till 8 p.m and on the weekends. No added costs charged. They are located in the following countries : Germany, Austria, Belgium, Spain, Estonia, Luxembourg, the Netherlands, Portugal and Great-Britain. You will receive an email to inform you that your package has arrived and can be picked up at the delivery point in the next 10 business days. After 10 days, the package will be sent back to us. Don’t forget to bring a valid ID card to pick up the package.

  • Express delivery via TNT with signature : 9,50€ Your package will be delivered in 48h to 72h from the expedition date. If the package can’t be delivered, it will be dropped at a pick-up & go location TNT near your address. A text message or an email from TNT will inform you about the pick-up and go location address.

For a delivery in non european countries, Antik Batik has 2 different shipping methods :

  • Standard shipping with Colissimo without signature : 9,50$, Free for any order above 250$. For non european countries, your package will be delivered in 5 to 8 business days from the expedition date.

  • Express delivery via TNT with signature : 36$ Your package will be delivered in 48h to 72h from the expedition date. If the package can’t be delivered, it will be dropped at a pick-up & go location TNT near your address. A text message or an email from TNT will inform you about the pick-up and go location address.


3. Complete or edit your delivery address

You can edit your delivery address if your package hasn’t been sent yet from our atelier. The delivery addresses of our pick-up and go location of Colissimo can’t be edited. In order to edit your personal delivery address, we invite you to contact our customer service. Please indicate your order number, your name and the edit to make. Note that the change of the address can further the delay. Once your order confirmed, the method of shipping can’t be changed. We invite you to contact the carrier.


4. Track an order

You can track your package by login to your account Antik Batik. You just need to login by clicking on the section “My account” then, go on the section “My orders” and select the order you would like to track by clicking on “Check my order” the, “Track my package” on the right. The package can still have the status “on going” which means that the package is still being prepared in our atelier. As soon as your order is sent, the status will show “Sent” and you will receive an email with the number of tracking attached. The status “Awaiting disposal order” means that your package has arrived at the pick & go location or in our boutique. Once you have received your order, the statut “Order delivered” will appear. If you have chosen the delivery at the boutique, you will receive one last email once it has arrived at the boutique.

Contact us

1. Customer service

For any need for advice, inquiry about a product or a problem regarding your order, our customer service will be delighted to help you. Don’t hesitate to contact us by email by filling the form by selecting “Information about my order” or “Information about a product”. We will be happy to help you in maximum 24 hours, from Monday to Friday (excluding public holidays).


2. Press

For any press request, please contact us via this form by selecting “Press / Communication”. For any partnership request, please contact us via this form by selecting “Partnership”.


3. Join Antik Batik

If you would like to join our team Antik Batik, don’t hesitate to contact us via this form by selecting “Recruitment”.

Payments

1. Accepted payment modes

You can proceed to the payment of your order on www.antikbatik.com via credit card (visa, mastercard and american express) and via Paypal. The website doesn’t allow the payment with different payment modes and by payments in several times.


2. Pay an order

To pay your order you need to enter your bank details on the webpage generated by the payment system Ogone or Paypal. Click on “I confirm my payment” so that Ogone can debit your account. We guarantee you that the bank transactions made on www.antikbatik.com are secured thanks to the SSL certificate which guarantees the encryption of the payment pages and the confidentiality of your datas. You can save your credit card in order to save time for your next payment. You will just need to enter the cryptogram of this card to confirm your payment. It is possible to manage your payment modes saved in the section “My account” by clicking on “My payment modes”.


3. Price of our products

The price of our products in euros on www.antikbatik.com include the VAT but don’t take into account the potential shipping costs. Same for the dollar pricing which includes the VAT but doesn’t take into account the potential shipping costs. For a delivery in France and in Europe, it is possible to pay in euro. For a shipping outside Europe, the payment will be in dollar. Please choose the right e-shop store corresponding to your country delivery zone on the top left hand corner of the page.


4. Edit an invoice

You can check your order invoices directly on your account Antik Batik by clicking on “My account” then on the section “My orders”. By doing this, you will be able to see all your orders history. Click on “Download my invoice” on the right to get your invoice.