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My order has not yet been shipped
Your orders are prepared from Monday to Friday, excluding public holidays. We will do our best to ship your order as quickly as possible. You will receive an e-mail when your order is shipped.
The average delivery time is 3 to 4 days in France, please allow a few extra days for other countries
My order has been shipped
You can follow the progress of your delivery directly from your customer account, or via the link you'll find in the shipment confirmation e-mail. Once shipped, your order will be delivered within 3 to 4 days in France by our carrier. For deliveries outside France, delivery times are likely to be a little longer.
Track my order

If you made an order, you can check its shipping status in the following link Seguimiento de mis pedidos

I placed the order myself

We invite you to register your return via our returns portal.

I received this order as a gift

Please contact the person who placed the order so that he/she can provide you with the order number in order to register the return via our returns portal.
We only offer exchanges or credit notes for in-store use, no refunds. Proof of purchase (email or receipt) must be presented.
I placed the order myself

We invite you to log in to make a return on your order.
You placed an order as a guest / without an account?
To make a return, please create an account with the same email address you used to place your order.

I received this order as a gift
Please get the following information from the person who placed the order:
Last name and first name- Order number or receipt number- Person's e-mail address- Name of damaged item(s)